Our Responsibility
1. We will endeavour to ensure that all parts (materials) supplied comply with Manufacturers’ specifications and with safe building practices and are free from defects and that any work carried out is carried out with reasonable care and skill and to a reasonable standard.
2. We will carry out a diagnostic to establish any fault with the appliance and we will rectify it within the agreed cost.
3. If after our inspection any parts (materials) and/or any extra works are required a verbal quotation will be provided to you either onsite or over the phone and we will only proceed once we have your verbal acceptance. If you request a written quote, this can be provided but will incur an administration charge of R250.00.
Your Responsibility
1. You will permit us to carry out an inspection and thereafter to undertake the repair according to our agreement.
2. You will remove the appliance to allow us to commence the diagnostic and/or repair or we will do so in which case we will not be liable for any damages that may be done whilst the appliance is removed or being removed or refitted.
General
1. All parts fitted on repairs by Superior Repairs are guaranteed for up to 6 months (dependent on the guarantee offered by the manufacturer) and should the part fail during this period no charge will be made for either the part or call out and Labour.
2. Superior Repairs exclude itself from any liability for missed or rescheduling of appointments, delays due to wrong parts being sent, error in diagnosis, loss of food, loss of earnings and subsequential damage. Time is not of essence in any contract.
Appointment Cancellations MUST be received by e-mail at cancellations@superiorrepairs.co.za or by telephone at least 24 hours in advance of appointment date.
If the machine/appliance fails during the guarantee period and it is found to be a different fault then a charge will be made for Labour and any parts used.
Guarantees
Unless otherwise advised, we guarantee our work for up to 6 months or the period for which the manufacturer guarantees the parts.
The guarantee only covers any parts/items fitted and/or repaired. We will NOT be responsible for any other fault that may occur due to normal “wear and tear”, misuse or accidental damage e.g. blockages, foreign bodies in the appliance, broken plastic handles, doors, glasses or scratches/dents on the appliance etc.
We do NOT cover food loss or spoilage in respect of refrigeration products.
We will NOT fit any parts not supplied by us or our ‘Service Partners’ as we are unable to then offer a guarantee.
Refund
Refunds may be issued on a case-by-case basis at the technician’s discretion. Refunds may take up to 7 days to process. The following parts cannot be refunded: control boards and/or special order parts.
Reasonably Foreseeable Losses
1. Superior Repairs will NOT be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
2. All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
3. Superior Repairs Limited does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our technicians or officers.
Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and Superior Repairs
We reserve the right to change these Terms & Conditions at any time, without giving notice to you.